Returns & Exchanges

At SOUNDPEATS, we stand behind the quality of our audio products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your SOUNDPEATS device in its original packaging, including all accessories, manuals, and the charging case to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or send the package to our designated return center using a trackable shipping service to prevent loss during transit.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned item, we will process your refund or exchange within 7 business days to your original payment method.